With Christmas and New Years landing on the weekend this year, our support hours will remain pretty normal over the next several weeks (8:30am to 8:00pm EST).
Thanks to everyone who attended BRAINSTORM 2016! For us, this is a big event – everyone here loves the energy, the engagement, the enthusiasm and the simple act of putting a face to a voice! Everyone here gets involved in one way or another, from designing and delivering sessions to being a bus counselor for the trips to and from the restaurant on Thursday night (hey, we all have something we excel at :)).
A slight adjustment to our support hours during BRAINSTORM 2016.
Read more about the DNS issues from October 12, 2016
In 2001, we recognized the need for a strong module to track conference and retreat center bookings (i.e. group bookings) and we released our first version that year. Over the years, we honed our knowledge, added features and continued to build our strength in this area. If you are a long-time client, do you remember what our first calendar looked like in 2001? Not pretty! On September 14th, 2016, we will release our latest iteration of that module in our Web version.
As we have all seen over the past few years, online or digital payments have grown significantly in the school and camp industries. Providing an online payment option creates a great registration and payment experience for parents. Beyond the convenience to parents, it enables better tracking of payments across multiple programs.
It is with great pleasure that we announce the second inductee into the Camp Administrator Hall of Fame....Mary Beth Bradberry from Camp Trinity!
Another conference season has come to a close! This was our second season organizing and facilitating "Camp Admins Unite" sessions.
Over the past 4 months, the hard work of our development team has really come to fruition with 3 feature-packed releases. The largest and most significant piece was our new Staff/Volunteer hiring and management system. Perhaps not as large but packing a significant impact were changes we made to the online registration experience. We continued our work to make CampBrain a more complete registration engine for ALL of the events offered by our camps. Specifically, we enhanced the experience for adult-oriented events and family camp.
Providing fabulous support is very important to us! We believe it is critical to be personally available to do that....and it means answering the phone when customers call! In this post, we share some of our internal percentages and a few thoughts on support.