Another conference season has come to a close! This was our second season organizing and facilitating "Camp Admins Unite" sessions.
Over the past 4 months, the hard work of our development team has really come to fruition with 3 feature-packed releases. The largest and most significant piece was our new Staff/Volunteer hiring and management system. Perhaps not as large but packing a significant impact were changes we made to the online registration experience. We continued our work to make CampBrain a more complete registration engine for ALL of the events offered by our camps. Specifically, we enhanced the experience for adult-oriented events and family camp.
Providing fabulous support is very important to us! We believe it is critical to be personally available to do that....and it means answering the phone when customers call! In this post, we share some of our internal percentages and a few thoughts on support.
Here's the quick scoop on our office hours over the Holidays.
Thanks to everyone who attended the first BRAINSTORM! What can I say? We were humbled by the numbers, the engagement and the feedback. We have not stopped talking about it in the office, with most of the discussion centering around what we need to do for the NEXT BRAINSTORM! I am barely getting caught up on sleep and we're chatting about round 2.
I spoke to FOUNDATION in my opening address, the foundations of our company, our service commitment, our product development and our overall philosophy. I think that our first full-blown user conference now has a solid foundation with BRAINSTORM 2015.
I recently chatted with folks from three of our schools, Jennifer Uribe from Marlborough School (Los Angeles CA), Carol Huckaby from Baylor School (Chattanooga TN) and Tonia Webb from Woodward Academy (College Park GA). The purpose of our discussion was to highlight the main benefits of using a camp-specific registration system for their summer programs (as opposed to something else like a student information system, for example).
We released the new Staff module in our Web version yesterday. Our Development Team did not just want to re-create the same experience from the Desktop version – we knew we could improve upon it and it would mean more time and energy to analyse and consider various options. I don’t think I am exaggerating when I say they reviewed hundreds of staff applications. This part was key to getting the online application structure and experience top-notch. That hard work meant they were able to identify the commonalities and structure appropriate sections, ultimately making the applicant's job a pleasure.
We celebrated the addition of 5 people to our "5 Year" paddle in 2015. Sixteen people have hit their 5 year mark with the team over time (not all are still with us). I am really proud of this particular accomplishment. Working at CampBrain is not a slow-paced job! Whether in support, development, sales, etc....the pace and expectations are very high. Having so many Brainers reach this significant milestone speaks to their dedication, commitment and passion to be part of something unique.
A few weeks ago I had the extraordinary privilege of going on a canoe trip as a tripper with the Camp New Moon CITs. The "CIT Trip" is a New Moon rite of passage. It's the CITs' last trip as campers and it's a good one. In 6 days we paddled and portaged 87 km through the interior of Algonquin Park in Ontario.
We first encountered Bobby in Sept 2013. She was still in school (Michigan State University) and working at a long-time client, Canadian Adventure Camp, during the summers. She had seen our job posting at camp and wrote this great email to us - it basically said "I am still at school but I love the idea of working at CampBrain when I am done - how can I prepare myself?" Bobby continued to stay in touch over the next year, true to her word....and we hired her when she completed Summer 2014 at CAC. We figured if someone was this motivated to remain in the camp community, it had to be a good thing for our camps! We were right. Bobby is warm, friendly, calm (see influence of Yoga), smart and has a huge love of camp. Read more...